Frequently Asked Questions

PORTRAITS

When do I pay for my session?


At the end of the session (cash, check, or venmo @Sara-Tennis).




Do you accept credit card?


Yes! However, there is a 3% convenience fee.




Is there a fee to download the photos?


Digital downloads are already included in the price.




Does the rate include permission to print?


Yes! You will receive a permission to print form with your digital downloads.




What should we wear?


I recommend checking out this link for ideas. https://www.pinterest.com/pin/115052965453829375/




Does the price include tax?


Since the digital photos are transferred through a download link and not by tangible storage (disc or usb drive), my portrait services are sales tax exempt. No sales tax!




Will you use my photos for marketing?


Maybe. I typically select about 10 photos to go on my website and Facebook Page. You will be asked to sign a model release at the beginning of our session.




If weather conditions are unfavorable, can we reschedule?


Of course! Please call or text me (not email) if you need to cancel the day of the session.




Will we get all the photos taken during the session?


All the good ones! So make sure to smile pretty.




Can we print these on our own?


Yes! I do not provide printing services. When you order your prints, you will have to provide a letter from me that gives you permission to print. You will receive this letter with your digital download.




Can we post these on social media?


Yes! Please do me a favor by posting a link to my website when you upload the photos to Facebook, Instagram, Pinterest, etc…




When's the best time of day to take outside portraits?


Spring (3 - 6p)

Summer (4 - 8p)

Fall (3 - 6p)

Winter (2 - 4p)




When will we get the photos back?


7-10 days after shoot.




How do we re-schedule?


If you need to reschedule, there are two options. You can call/email to cancel your current portrait session. After your session has been cancelled, you can book a new session through my website. The second option is creating an account on the 'Book Online' page. You can then reschedule your session without having to wait to hear back from me. Book Online




Is there a fee to reschedule?


As of now, there is no fee to reschedule.




Can my family or friends print the photos from our session?


Yes! Just share the download link with them.




Where do you recommend we order prints?


You can print wherever your choose such as Shutterfly or Target. For professional prints, I recommend Nations Photo Lab.





AERIALS

Can the seller be home?


As long as vehicles are moved or are in the garage and the exteriors are ready to go, then the seller does not need to be home.




Can I, the real estate agent, be present for the shoot?


Your choice!




How far will you travel?


As far as you want! I will drive or fly anywhere if the price is right. :)




How much do you charge to travel?


100 miles round-trip from Marine On St Croix are included per day. Then a $25 charge for each additional 25 miles. Mileage is calcuated using Google Maps.

ONE HOUSE:

000-100 miles $0

101-125 miles $25

126-150 miles $50

Example: You book one house and I travel 40 miles round-trip. You would not be charged as 100 miles are included.

Example: You book one house,and I travel 115 miles round-trip. You would ony be charged $25 as 100 miles are included. For mileage between 101-125 miles there is a $25 charge.

TWO HOUSES(same day)

000-200 miles $0

201-225 miles $25

226-250 miles $50

Example: You book two houses, and I travel 175 miles round-trip. You would not be charged as 200 miles are included.

Example: You book two houses in one day, I travel 215 miles round-trip. You would ony be charged $25 as 200 miles are included. For mileage between 201-125 miles there is a $25 charge.




How will you send me the images?


You will receive an email with a download link.




Can I sell or give your images to another agent?


Even though you paid me to take images, by copyright law I own the images. This means you can't give or sell the images to someone else without my permission.




What happens if the house isn't ready for photos when you arrive?


If I have to come back, that means I lost the opportunity to schedule another appointment during that timeslot. As a result, there is a $50 - $100 fee.




Can we cancel or reschedule?


If you need to cancel or reschedule, there are two options. You can call/email to cancel your current photo session. After your session has been canceled, you can book a new session through my website. The second option is creating an account on the ' Book Online' page. You can then reschedule your session without having to wait to hear back from me.




Is there a fee to cancel or reschedule?


Currently there is no fee to cancel or reschedule as long as I haven't driven out to the property. If drive out to the property and the house isn't ready for photos, there is a $50-$100 fee. As long as day-of cancellations are infrequent and not an issue, I will not charge to cancel or reschedule the day of the shoot.




Are you licensed and insured to fly a drone?


Yes! I am registerd with both the FAA (Federal Aviation Agency) and the State of Minnesota. I am also a certified FAA remote pilot.





REAL ESTATE

Can the seller be home?


I prefer that the seller is not home, but I understand that this isn't always possible.




Can I, the real estate agent, be present for the shoot?


Your choice! As long as I have access to the house.




How far will you travel?


I will travel up to 75 miles from Marine On St Croix.




How much do you charge to travel?


100 miles round-trip from Marine On St Croix are included per day. Then a $25 charge for each additional 25 miles. Mileage is calcuated using Google Maps.

One house:

000-100 miles $0

101-125 miles $25

126-150 miles $50

Example: You book one house and I travel 40 miles round-trip. You would not be charged as 100 miles are included.

Example: You book one house,and I travel 115 miles round-trip. You would ony be charged $25 as 100 miles are included. For mileage between 101-125 miles there is a $25 charge.

Two houses (same day)

000-200 miles $0

201-225 miles $25

226-250 miles $50

Example: You book two houses, and I travel 175 miles round-trip. You would not be charged as 200 miles are included.

Example: You book two houses in one day, I travel 215 miles round-trip. You would ony be charged $25 as 200 miles are included. For mileage between 201-125 miles there is a $25 charge.




How will you send me the images?


You will receive an email with a download link.




Can I sell or give your images to another agent?


Even though you paid me to take images, by copyright law I own the images. This means you can't give or sell the images to someone else without my permission.




What happens if the house isn't ready for photos when you arrive?


If the house is less than 15 minutes from being clean, I can wait or start outside. No problem! If I have to come back, that means I lost the opportunity to schedule another appointment during that timeslot. As a result, there is a $50 - $100 fee.




Can we move things around when you arrive?


The house needs to be staged and ready to go when I arrive. I will adjust little things to enhance the photos (towels, blankets, pillows, etc..). If you would like me to help with staging the whole house, we can set-up a seperate time for that.




Can we cancel or reschedule?


If you need to cancel or reschedule, there are two options. You can call/email to cancel your current photo session. After your session has been canceled, you can book a new session through my website. The second option is creating an account on the 'Book Online' page. You can then reschedule your session without having to wait to hear back from me. Book Online




Is there a fee to cancel or reschedule?


Currently there is no fee to cancel or reschedule as long as I haven't driven out to the property. If drive out to the property and the house isn't ready for photos, there is a $50-$100 fee. As long as day-of cancellations are infrequent and not an issue, I will not charge to cancel or reschedule the day of the shoot.





© 2020 Sara Tennis LLC